Refund policy

Hey girl! 

We try and make a return/exchange as easy as possible. Because lets be real here, everyone hates them! So we have simplified this so its super easy to read & remember! 

  1. Shipping in the United States. Your order will ship out within 1-2 business days from Bismarck, ND. 
  2. Shipping to Canada. We cannot guarantee that your order will not require customs, duties, fees or taxes. You are responsible for all applicable customs, duties, fees or taxes charged. Please contact your country's customs office for charges and rates on a packages coming from the United States. All fees mentioned above are non refundable. 
  3. Found your absolute favorite top but ordered the wrong size? Don't sweat it! Make sure those beautiful hang tags are still intact, no stains, snags, rips, holes, deodorant marks etc are on there and head to our Returns Portal and follow the prompts. 
  4. Have an item you would just like to return or cancelling an order.  No worries here either! For a return, simply make sure all the pretty hang tags are attached, no alterations, no stains, rips, holes, deodorant marks etc., and follow our Returns Portal steps. All returns + exchanges are processed for store credit. For cancelling an order, we can do this before an item is shipped, but will also be processed as store credit.  
  5. Oh No! Purchased the wrong size of Shoe or some reason it just didn't work out for you? Please, make sure the shoes are not worn. If a return/exchange has been sent to us and there is clear indications of wear, the return/exchange will be denied. Follow our Returns Portal for an easy return process. 
  6. Preorder Items, sale items, socks, hats, beanies, bralettes, headbands, earrings, lip balm, lip scrub, lotions, candles etc. will be listed as a final sale item. Preorder items are listed as final sale items due to these are ordered just for you. Any questions on this, again, don't be afraid to reach out! 
  7. Because of our awesome fun deals we like to run from time to time, If you see an item listed as "final sale" or on sale for more than 25% off unless otherwise stated, these items are non returnable.

  8. Orders placed for shipping cannot be changed to in-store pickup once the order has been submitted. Customers must select their preferred fulfillment method (shipping or in-store pickup) at checkout. This policy helps ensure accurate fulfillment, tax processing, and payment protection for both the customer and our business.

  9. If an order is returned to us due to an insufficient address, and we are not able to get ahold of you, your order will be refunded minus the shipping charge.
  10. All return requests must be initiated and shipped within our 14 days of delivery date. Once a return is approved, the return package must be shipped and receive its first carrier acceptance scan within the timeframe provided on the return label. Creating a return request or printing a return label does not extend the return window. Return labels automatically expire after 7 days. Returns shipped using expired labels or shipped after the return deadline will not be eligible for a refund, store credit, or exchange. Items returned outside of our return policy may be refused and returned to the sender at the customer's expense. We reserve the right to deny returns that do not comply with our return policy.

>>>>>> Contact us with any questions HERE as well! <<<<<<

Quick Reminders We Are Going To Regurgitate: 

  1. Returned merchandise cannot be worn, washed, stained, damaged or altered in any fashion. All hang tags must be intact in their original form.
  2. Item(s) that appear worn, have stains, smell of cigarette smoke, deodorant, pets or any other odors, will not be accepted. 
  3. Upon receipt and approval, return processing takes approximately 3 DAYS to complete. We will issue your store credit.
  4. All eligible item(s) for a return are required to be neatly packaged and must be postmarked with tracking, and shipped within 14 DAYS of original delivery date.
  5. Packages which are returned and are lost or stolen during transit are out of our control. In this situation, we cannot refund or replace items that do not make it to us. We apologize for the inconvenience this may cause, and encourage you to get your tracking number (USPS, UPS or FedEx) when you ship your item, then contact them as soon as possible so they can try to recover your package. 
  6. Please include the providing packing slip with your order.
  7. We take time and pride in wrapping each order personally so it reaches you safely and neatly. However, if you suspect an item has arrived to you in damaged condition, please email a clear image of the product and copy of your invoice to info@lot21boutique.com within 24 hours of delivery receipt. Please be aware that any damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags on item.
  8. If a package is delivered, and for some reason it's not there, please contact your local postal service which the package was shipped through (USPS or UPS) to see what's going on and let us know as well so we can help you figure out whats happening. 
  9. Our Returns Portal will be your guide for an easy return process. 
  10. We know online buying can be tough sometimes, so if you have any questions at all... please don't hesitate to contact us at info@lot21boutique.com. We will be happy to assist you with any questions you may have! <3