Repairing Eye Cream with Bakuchiol

SHIPPING:

• United States | All orders ship with 1-2 business days from Bismarck, ND.
• Canada | We cannot guarantee that your order will not require customs, duties, fees, or taxes. Any applicable customs charges are the responsibility of the customer and are non-refundable.
• OUR FREE SHIPPING OVER $75 CANNOT BE COMBINED WITH OTHER OFFERS.

FULFILLMENT METHOD:

• Customers must select their preferred fulfillment method (shipping or in-store pickup) at checkout. 
• Once an order is placed for shipping, it cannot be changed to in-store pickup.
  
• If you have a pickup order and would like it shipped, please contact us for a shipping invoice.

IN-STORE PICKUP:

• A VALID PHOTO ID is required for all in-store pickup orders.
• The name on the ID must match the name on the order or be an approved pickup contact.
• In-store pickup orders are considered fulfilled at the time of pickup.
• Responsibility for the merchandise transfers to the customer once picked up.

RETURNS & EXCHANGES (14 DAYS)

• Eligible items may be returned or exchanged within 14 days in-store and online.
• All return credit will be issued as STORE CREDIT.
• Online returns must be initiated within 14 days of the delivery date. Creating a return request or printing a label does NOT extend the return window. All return labels expire after 7 days from being initiated. Returns shipped using expired labels or shipped after the return deadline will not be eligible for a refund, store credit, or exchange. Items returned outside of our policy will be returned to sender at the customer's expense.
• All original hang tags are attached
• Items are unworn, unwashed, and unaltered
• No stains, snags, rips, deodorant marks, pet hair, smoke, or odors. 
• Shoes must be unworn. Any signs of wear will result in the return being denied
• For all returns, please go to our online RETURN PORTAL.
• If "FREE RETURN SHIPPING" was not purchased at checkout, return shipping is the responsibility of the sender. 
• All orders with an exchange made right away, we'll cover the shipping on the new item, regardless if you paid for the free return shipping or not. 
• Once a return is received, please allow up to 3 days for us to process your return/exchange.

>> In-store environment notice: our retail space uses an high quality, professional-grade in-store diffuser as part of our signature store experience. While we take care in selecting clean, premium fragrance oils, individual sensitivities vary. As a result, items received may carry a light fragrance from the environment. This is not considered a defect or damage and does not quality for items for return or exchange.

IN-STORE PICKUP POLICY

• Orders selected for in-store pickup must be collected within 14 days of receiving the "ready for pickup" notification.
• In-store pickup orders are eligible for return or exchange within 14 days of the original purchase date.
• In-store pickup orders are considered fulfilled at the time of pickup, and responsibility of the merchandise transfers to the customer once picked up. 
• Orders not picked up within the pickup window may be cancelled at our discretion and issued store credit. Please reach out if you won't be able to make it within that 14 day window for extension. 
• Orders left unclaimed for 30 days or more will be considered abandoned and are no longer eligible for store credit or exchange. 
• Please note that our retail space uses a signature scent diffuser, and items picked up in-store may carry a light fragrance from the store environment